These terms apply to all cleaning services booked with Mailkit Cleaning Services Sdn. Bhd. (Company Reg. No. 202101047733 (1439216-K)), whether arranged through mailkit.my, by phone or by WhatsApp. Booking a service means you accept them.
Prices shown on this website are honest starting rates. Your final quotation is confirmed by a coordinator before work begins, based on property size, condition and the services requested. If our crew arrives and the scope differs materially from what was described (for example, a post-tenancy unit described as “lightly used”), we will discuss and agree any adjustment with you before proceeding — never after.
You agree to provide access at the agreed time, including any building passes or guardhouse registration our crew needs. If we cannot access the property within 30 minutes of the appointment, the visit may be treated as a late cancellation. Someone over 18 must be present at the start and end of the first visit; recurring clients may arrange key or access-code handling in writing.
You may reschedule or cancel free of charge up to 24 hours before the appointment. Cancellations within 24 hours incur 50% of the quoted price; no-shows or turn-aways at the door incur the full price. We apply the same standard to ourselves: if we cancel on you within 24 hours, your next equivalent visit is 50% off.
Report any concern within 24 hours of service completion and we will return to re-clean the disputed areas at no cost. The guarantee covers workmanship, not pre-existing damage, permanent stains, or wear that cleaning cannot reverse — our crew will flag such items during the walkthrough where possible.
Our work is covered by public liability insurance of up to RM1,000,000. Any damage claim must be reported within 48 hours with photographs. We repair, replace or compensate items damaged through our negligence at documented value. We are not liable for damage arising from pre-existing defects (loose fittings, unstable shelving), items of exceptional value not declared before the visit, or work you instruct us to perform against our advice.
Our crews will not handle biohazards beyond the scope agreed in writing, work from unsafe heights, or operate in premises with uncontrolled animals. We may pause or end a visit where staff safety is at risk; completed work remains chargeable.
Payment is due on completion of each visit unless you hold a credit arrangement with us, and may be made by bank transfer, card or e-wallet. Recurring plans are invoiced monthly. Amounts unpaid 14 days after invoice may pause scheduled visits until settled.
Considerable training goes into every Mailkit crew member. You agree not to directly hire any of our staff for private cleaning work within twelve months of their last assignment at your property; a placement fee of RM3,000 applies otherwise.
These terms are governed by the laws of Malaysia. If any clause is found unenforceable, the remainder stands. We may update these terms from time to time; the version published at the time of your booking applies to that booking. Questions: [email protected].
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